Concierge

24/7 desk, WhatsApp-first

Wingz routes charter and membership requests through a structured concierge layer: guided WhatsApp prompts, ticketing for complex trips, and operator escalation. This prototype uses rule-based flows plus human follow-up (not a replacement for licensed dispatch).

Need a structured charter brief first? Use the Trip builder chat icon at the lower-left of any page—it captures route, dates, party size, and cabin preference, then can pre-fill booking.

What you can do now

●Start charter or empty-leg conversations on WhatsApp with your route, dates, and party size.
●Logged-in members can raise tickets from jet pages ("Reach with team") for documented follow-up.
●WhatsApp commands (when enabled on the server) can create support tickets for finance or itinerary changes.

Business WhatsApp: +1 555 158 8346 (demo routing). Replace with your production WABA number via NEXT_PUBLIC_WHATSAPP_NUMBER.

Roadmap (deck alignment)

Deeper "AI concierge" (natural-language quoting across fleet constraints, disruption rebooking) stays a Phase 2+ item. Phase 1 prioritizes jets-only flows, webhook reliability, and transparent hand-off to humans.